Supporting Services

One-Stop Support for
International Patients

From the moment you contact us to long after you return home, Niray handles every detail of your medical journey in China.

Professional Medical Translation & Escort

Niray's certified medical translators and escort personnel accompany patients throughout the entire medical process — consultation, examination, surgery, and follow-up. We break down language barriers and ensure smooth communication between patients and doctors.

  • Certified medical interpreters
  • Real-time translation during consultations
  • Surgery briefing translation
  • Discharge instruction translation

Appointment & Priority Reception

Niray provides priority appointment coordination with all partner institutions. Our team handles dedicated reception, full-process guidance from pre-visit consultation through post-visit follow-up.

  • Priority booking channels
  • Dedicated reception team
  • Fast-track queue bypass
  • Full-process coordination

Medical Record Service

Coordinated by Niray, we provide professional English translation of all medical records and examination reports — facilitating seamless follow-up treatment in your home country.

  • English translation of all reports
  • Certified medical document translation
  • Digital delivery available
  • Archival and storage support

Remote Follow-Up

After you return home, Niray maintains the connection. We provide remote follow-up guidance through online channels, coordinating with your hospital specialist for professional medical advice.

  • Post-visit online consultations
  • Specialist follow-up coordination
  • Medication guidance translation
  • Ongoing health monitoring support

Accommodation & Local Support

Niray recommends high-quality accommodation near partner hospitals and provides practical local support to make your stay in Guangzhou comfortable and convenient.

  • Hotel recommendations near hospitals
  • Long-stay apartment referrals
  • Local area orientation
  • Dining & lifestyle recommendations

Airport Transfer & Local Transport

Optional airport pick-up and drop-off services, as well as local transportation coordination between accommodation and hospital appointments.

  • Airport pick-up & drop-off
  • Hospital transfer coordination
  • Wheelchair-accessible options available
  • 24/7 emergency transport
Patient Care

Our Service Guarantee

24-Hour Response
Our consultation team responds to all inquiries within 24 hours, 7 days a week.
Personalized Service
No two patients are the same. Every service plan is tailored to your specific medical needs, schedule, and budget.
Full-Process Coordination
All medical service consultations and appointments are handled exclusively by Niray — you never need to navigate Chinese hospital systems alone.
Transparent Pricing
No hidden fees. All costs are clearly communicated upfront before any commitment.
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